Frequently Asked Questions
Everything you need to know about our unique wood and resin electronics.
Are the products made from real wood?
Yes, every piece is handcrafted using sustainably sourced natural wood burls and high-quality resin, ensuring that no two items are exactly alike.
How long does shipping take for custom orders?
Standard processing takes 1-3 business days. Once shipped, domestic orders typically arrive within 3-5 business days, while international shipping varies by location.
Will my phone case provide adequate protection?
Absolutely. Our cases feature a shock-absorbent rubber bumper and a raised lip to protect your screen and camera lenses from drops and scratches.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your unique piece, you can return it in its original condition for a full refund or exchange.
Do the wireless chargers work with all devices?
Our wireless chargers are Qi-certified and compatible with all Qi-enabled devices, including the latest iPhone and Android models.
How do I clean and maintain my wood accessories?
We recommend wiping the wood and resin surfaces with a soft, damp microfiber cloth. Avoid using harsh chemicals or submerging the products in water.